I ordered a pair of Velous flips which started out fitting perfectly. Size seemed right, but after wearing a short time, the straps across my foot became too tight for comfort. I reached out to the company who offered me a quick refund or exchange. On the advice of Tim (company representative) I tried a different style. The new style that was sent is great. Perfect fit and no tight straps. I have knee issues so I can put these flips on after playing pickleball and my knees are very happy.
Thank you Tim and Velous